Client Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • All your support requests will be attended to in no more than 60 minutes after the trouble ticket or email was submitted. If your case requires further assistance from an administrator, we’ll direct the ticket or the email to the person in charge and will leave a note to notify you that more time will be needed for finding a solution. If you take advantage of the Managed Services package, all of the server administration tasks included there will be carried out whenever you wish.

  • Top quality support service
  • A First–Rate Client Care Service

  • We’ll be at your disposal 24–7 to reply to any inquiries that you may have connected to our Web Hosting Control Panel and any of the applications that we have pre–installed on your behalf on the server. If you also need help tackling server management procedures, check out our Managed Services package, which includes backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.

  • Intuitive help center
  • An Intuitive Help Section

  • We have provided the Web Hosting Control Panel with an in–depth knowledge base, which offers extensive explanations of its features and functions. What’s more, we have shot detailed video tutorials that will further disclose to you how to carry out a certain action or resolve a commonly encountered problem. All the help articles and the video tutorials are easily accessible from each Web Hosting Control Panel section through the Help and Videos buttons located in the upper right corner.