The client support that you will receive from your cloud hosting company is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical issue with a current account. Timely and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a real hosting supplier and not from some reseller. When you purchase a hosting account via a company that does not own its servers and it can't access them immediately, it is likely that you will wait for a couple of days to get a reply to your query, which means that your websites may remain offline for ages. In contrast, a provider which offers different ways of communication and has a technical support staff available any time can assist you right away and help you minimize or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all of our Linux cloud hosting. Even if you aren't our customer yet and you have some questions, we will assist you without delay and supply you with the necessary info, so as to give you the choice to make the very best decision when you buy your new web hosting account. We are available twenty-four seven, including weekends and holidays, and we supply several means of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of telephone numbers all over the world, thus you are able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days and nights to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and general queries. Our agents can help you choose the right plan or provide you with details about our servers, to confirm if the system requirements for your web sites are met. In case you are an active customer, you can also get in touch with us via e-mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that every time you use any of these 2 ways of correspondence, you'll get a response within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you are able to compare the response time due to the fact that it usually takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer features 24/7 customer and tech support, therefore if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers internationally, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems because it will be much easier to track what's going on. The maximum warranted response time for all email messages and tickets is an hour, however it hardly ever takes that long to receive assistance. When you add the Managed Services upgrade that we provide, our administrators can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time guarantee, you will take advantage of timely support when you order a dedicated server through our company. Our customer and tech support crews are available 24/7/365, so when you open a support ticket through your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it whatever the time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires longer time to be solved or if it has to be given to our admins, as it is easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.