Though this is not the mainfactor to help you recognize a reliable cloud hosting provider from a bad one and a reseller from a real provider, the option to call and speak with a live person is a sign that you are not working with a one-person service provider and that you can get in touch with someone every time you're in need of assistance. The phone support for website hosting services may vary from basic to expert, which means that the problems that can be resolved through a call differ based on the provider. Usually, these issues are more basic and include billing or 1st level technical issues since more complex issues often require a support ticket where both you and the system administrators can follow the proceedings with a given issue. Nevertheless, the option to call your supplier can save you a lot of time and efforts for the countless small issues that will eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Hosting
Our cloud hosting packages come with telephone support 14 hrs per day even on public holidays, therefore if you do not have an account yet, you can call us and learn more about our solutions or whether we meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so you'll be able to call the number that is nearer to you. In case you're an existing customer, we can assist you timely with any kind of general and billing matters as well as with various technical matters in order to save you time and efforts - we are aware of the fact that sometimes it is easier to talk to a live person and get things done immediately. Of course, some issues simply cannot be resolved over the phone, so if this is the case you will have to employ our ticketing system.
Phone Support in Semi-dedicated Servers
Every time you want more info for the Linux semi-dedicated service that we supply, you have the option to call one of the three support phone lines we have worldwide - in the U.S.A., the UK and Australia. By doing this, you're able to check in advance if our solutions are suitable for your web sites. If you are already our customer and you have a semi-dedicated account, you can reach us over the phone for 14 hours every day about any kind of billing or basic questions. For strictly technical issues you're able to use our ticketing system and communicate with our tech support because someproblems simply need longer time to be resolved, but we will assist you on the phone with many minor tech issues as well, saving you time and efforts.