Should you ever face a problem with your website and be incapable of fixing it, ask the respective web hosting company’s customer support staff to assist you to bring the website back online. A quick resolution would be the best scenario, but many companies reply within twenty four hours or even more, especially if you are working with a hosting reseller. Even if your problem can be sorted out without much effort, your website may not function properly or it may not be available at all for an extended interval, so you may lose potential clients since it is quite unlikely that anyone will eagerly return to a broken site. Speaking of which, you should make sure not only that you can touch base with your web hosting company, but also that they can answer and assist you in a timely fashion. If a web application update does not go as planned or you erase something by chance, for example, the website must be fixed promptly in order to avoid lengthened unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any trouble ticket that you post or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and public holidays. Regardless of the nature of your problem or question, we will help you out instantaneously and will provide you with the necessary information to resolve any problem with your sites. The actual reply time usually doesn’t exceed 15 to 20 minutes, which suggests that you can just forget about waiting around for hours to get an issue sorted out or what is even worse – waiting around a whole day only to receive an answer that more information is necessary whilst nothing is sorted out. We’ll assist you in a timely fashion simply because we understand precisely how priceless time can be in the dynamic electronic sphere. The 60-minute reply time guarantee applies to any technical or billing query that you may have relating to our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service team representatives are available all the time and they will reply to any trouble ticket that you open from the hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed no matter if you have a generic query in regard to your semi-dedicated server or you encounter a certain problem and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24/7 to attend to any billing, general or technical issue. If you contact us about anything that is within our power, we’ll sort it out before we respond to you, so you won’t have to wait around for hours or days while the problem persists. In case there is something that you need to do on your end, we’ll supply you with the necessary info – what possible solutions to try out, what steps to take, etc.