A live chat is among the many methods of communication offered by some hosting providers as part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or technical support. This method of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a phone call with a representative. Furthermore, if the trouble that you experience needs some time to be investigated and dealt with, you'll be able to do something else meanwhile rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service without charge as long as you have web access even if your website hosting supplier is situated in another country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all Linux cloud hosting that we offer and we can assist you with almost everything live. In case you do not have an account with our company yet, we will give you more details about the packages to help you to select the most appropriate plan. In case you are a current client, we are able to assist you with any billing or general matter along with with a number of common tech problems, such as an email address installation in a desktop e-mail client. If you can't give us a call for some reason or you are in some country where we do not have a local telephone number, our live chat is the best way to contact us. Of course, some troubles need longer time to analyze and test, so you will have to open a ticket to our technicians, however, we can save you time and help you with numerous problems on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so whenever you have any kind of questions about our Linux semi-dedicated service, you'll be able to speak with our customer support team at any moment regardless if you've already acquired your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and difficulties, yet we are able to assist you with a lot of tech questions as well. We can help you pick the best package for your web sites in case you do not have an account yet, we can reply all of the billing questions or concerns you may have or we can help you with installing your new email address on your computer or smartphone - all the abovementioned will be done quickly as our live chat service is accessible all day long, every day. No matter when you require assistance, you can chat with a representative and save considerable time.