There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the least complicated communication medium for many reasons. In case no support staff representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste large bits of info without having to worry about printing mistakes, and in case a certain problem needs more time to be solved or a number of replies must be exchanged, all the info will be in one and the same location, so each party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which goes to say that if you need to provide information or to follow instructions, you’ll have to use at least two different admin dashboards and this number may rise if you desire to administer a handful of domains. Furthermore, lots of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting an answer.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting isn’t separate from the hosting account. It is included in our all-embracing Hepsia Control Panel and you will be able to visit it at any given moment with only several clicks of the mouse, without the need to leave your hosting account. The ticketing system features a quick-search box, which will help you find virtually any support ticket that you’ve already opened, if necessary. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can learn how to fix a given problem before you actually open a ticket. The response time is maximum 1 hour, which goes to say that you can receive prompt assistance at any moment and if our customer support team advises you to do something in your hosting account, you can do it straight away without signing out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated service, was designed with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an enquiry or experience an obstacle, you can touch base with our client care staff momentarily without needing to log into a completely different system. You can look through your files or check various settings within your account while you post a new ticket or read the answer to an older one. If you have lots of tickets and you wish to find a particular one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a reply in no more than 60 minutes regardless of the nature of your inquiry or problem.