There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the least complicated communication medium for many reasons. In case no support staff representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste large bits of info without having to worry about printing mistakes, and in case a certain problem needs more time to be solved or a number of replies must be exchanged, all the info will be in one and the same location, so each party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which goes to say that if you need to provide information or to follow instructions, you’ll have to use at least two different admin dashboards and this number may rise if you desire to administer a handful of domains. Furthermore, lots of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting an answer.